Smart Hub Ethernet Connection

[ChrisMacL]

Hi, after a household power outage recently, when all 4 worked before, now its only gig ethernet port 4 on Smart Hub type B that connects anything.

Does anyone have any ideas how other 3 may regain connectivity?

Thanks

[imjolly]

Have you tried a factory reset of hub by pressing the recessed button back and holding 20\30 seconds until hub lights flash and see if that fixes it

[ChrisMacL]

Have tried that without success, thanks anyway

[NeilO · Accepted solution]

Hi @ChrisMacL I'd recommend getting in touch with the broadband faults team on this link and they'll sort you a replacement.

Neil

[ChrisMacL]

Much appreciated!

[NeilO]

@ChrisMacL post back and let us know how you get on.

Neil

[caravanj]

@ChrisMacL 

One possibility, although remote, is surge damage when your power supply was reconnected.

[ChrisMacL]

Hello, after a unrelated broadband line problem that was discovered while telling BT about this, a new Smart Hub has been delivered and all connections working fine on this one.