BT Smarthub2

[andreaferns120472]

I have clicked on your link and the last message I have in Private Messages was on the 15th December 2022

[Keith_Beddoe]

Did you reply to that message?

It looks like its still ongoing on the original thread, so I will mark this thread as solved.

@andreaferns120472 

Please continue on your original thread.

[andreaferns120472]

How do I find my original thread?

[Keith_Beddoe]

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Smarthub-2-disconnecting/m-p/2261670

[andreaferns120472]

I have looked in my inbox and there is no message from you requesting how I can send over my details! Please reply to this message

[NeilO]

Hi, @andreaferns120472 I can see my colleague @DavidM has been helping you. He's due back in the office this afternoon and I'll ask him to get back to you with an update.

Thanks

Neil

[andreaferns120472]

Yes please.

Please forward these messages  onto David sent on the  14th and 16th December 2022, see below.  I have not yet had a response to these messages! 

Also the smarthub is still continuously disconnecting and there is still a crackle on my landline.  I have made a few calls on my landline over the past week and each time I ask the person on the other end if they can hear a crackle on the line and they always say YES.  There is obviously a fault and this needs to be rectified.  I am  exhausted from trying to fix this problem.  Not only with engineers not turning up to scheduled appointments but also I have had many engineers visits over the past year only to be told they can't find a fault!

[NeilO]

@andreaferns120472 Yes no problem, I'm really sorry about the ongoing fault and for the missed engineer visit last week. @DavidM has been off and that's why @JohnC2 replied.

Neil

[andreaferns120472]

I will await a reply from David