The sales person is on commision regardless of whether it involves a move to EE or if you renew or are a new customer to BT.
@edbostan Well praise be to the gods of IT! I would not have tolerated a move to EE, so that would have been a pain to sort out.
Had to laugh when the rationale for the decision reverse was revealed...apparently it was confusing the elderly BT faithful...talk about patronising.
Lol no and I have successfully negotiated a deal I was happy with for years. Just repeating what the bt told me.