Wifi Problems Smart 2 Mobile Devices help

[RobCharles1981]

Hello Everyone

I have the Smart Hub 2 and its connected via Ethernet, and I have 3 Mobile Devices and Ipad and two mobile phones

These devices bar one mobile phone has an intermittent wifi snag where it keeps loosing the wifi signal

The Phone in question is a Samsung Galaxy A10, and I've reset the network settings on that device and its not being picked up sometimes it does and does not and I 've even turned the wifi off and back on and it doesn't pick it up.

I have a hunch its a setting in the Hub that I need to change, I've been on the live chat to BT who are useless, so I'm hoping you can shed light on this for me?

Many thanks

Rob

[licquorice]

Why do you suspect the hub when it is only one WiFi device that has a problem?

[RobCharles1981]

Ummm that I don't know and try and be abit more helpful if you can!

[imjolly]

Have you tried using a WiFi analyser on your mobile to check what networks are roundabout you and channels in use then select a different channel for your hub networks?

[Les-Gibson]

A bit more detail would have helped. For example, do you have Sky Q? if so then try changing the 5GHz carrier (on the hub) away from its default of channel 36.

[licquorice]

If all other devices work ok, the problem clearly lies with the Samsung, not the hub.

[Les-Gibson]

My thinking was that the Samsung will almost certainly work on both 2.4 and 5 GHz, given the lack of information provided the other devices may be 2.4GHz only in which case any contention on channel 36 won't affect them

[RobCharles1981]

Hi Les,

BT Broadband on the Smart Hub 2

See attached Setting on my Hub Page.

[RobCharles1981]

Ile have a look at this now.

[Les-Gibson]

You'll need to click on Advanced Settings and enter your Admin password (on the back of the hub) to make changes