Cancelling BT sports pass

[cph531]

Hi

I bought a monthly pass for BT sport and payment was processed/taken last month. I need to cancel it but keep getting an error message telling me I can't cancel until first payment is processed

Any advice, gratefully received

Cheers

[DanielS]

Hi @cph531,

Thanks for reaching out to us.

This is something that we need to fix for you.

I'm going to send you a private message from this account. Reply back when you get a chance, please.

Thanks
DanielS 

[DanielS · Accepted solution]

Hey @cph531

Thank you for taking the time to get back in touch with me.

I have gone ahead and cancelled it all for you. It should have cancelled off beforehand. I am sorry that it wasn't.

The account will close off and a Final Bill will be produced after 8 working days.

Drop me a line if you ever need some help.

Thanks

Daniel