Now TV

[peter36]

Now tv app does not seem to recognise my e-mail address as being linked to my bt account and asks for a subscription payment when I want to watch sports on phone or laptop - works fine via bt tv box ?

Have followed activation process as per bt instruction following switching to new bt package incorporating Now tv sports and have received messages from Now tv to reset password etc. but to no avail -- any suggestions ? 

[JohnC2]

Hi @peter36, sorry that you're having a problem with the Now app. 

What BT TV package do you have?
What channel are you trying to watch on the app?

Cheers John

[peter36]

Sorry for delay in response but I have the BT Big Sport package and Im trying to watch Sky Sports via the Now TV app ?

[DanielS]

Hi @peter36,

I think it would be best if we spoke with you about this and did our best to help you.

I'm going to send you a private message from this account shortly.

Thanks
DanielS

[RobbieMac · Accepted solution]

Hi @peter36

Thank you for taking the time to chat with me again this morning.

Sorry for the problems with your NOW linked email address.  As confirmed, the email address has been updated for you and I am pleased all is working now 🙂

I'll go ahead and close this off from here as agreed but if you should need a hand in future you know where we are!

All the best.

Robbie