Netflix

[GezC]

Hi

My Netflix’s account will no longer load. I’ve tried turning everything off and on again but no joy. Any ideas?

[DavidM]

Hi @GezC and welcome.

Sorry you're having problems with our Now TV. Are you seeing any error messages? Is this a standalone account or part of your subscription?

Cheers

David

[GezC]

Thanks David it’s part of my subscription. It worked okay but now it just keeps trying to load but never does even if I leave it for 10 or 15 mins

[RobbieMac]

Thanks for posting back @GezC

Sorry for the problems you're having using your Netflix subscription.

Are you having problems watching through the Netflix app on your TV box?  Have you tried resetting the box?  Have a look here:  How do I reset my EE TV box?

Post back and let me know how you get on, please.

Thanks,

Robbie

[GezC]

Thanks Robbie I reset the box. Really straightforward instructions thank you but Netflix still isn’t loading 

[RobbieMac]

Thanks for doing that @GezC

Can I ask you to confirm what box you have please?

You'll see the boxes on the link with the instructions you used to reset your box. 

Thanks,

Robbie

[GezC]

TV Box Pro

[RobbieMac]

Thanks for confirming that @GezC

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[StuartH · Accepted solution]

Hi @GezC 

Thanks for sending your details over to me.

Glad to hear that the replacement Pro Box has resolved this for you.

Any issues let me know 🙂

Thanks

Stuart