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Message 1 of 10

Unlink my NOW TV account

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Hi, I have changed to a Sports Membership on BT/EE (previously Full Works) but my NOW account still seems to be linked, preventing me from signing up to their offers directly.

How do I unlink my NOW TV account please?

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Message 2 of 10

Re: Unlink my NOW TV account

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@BenJones90 This should not prevent you from signing up for offers directly with NOW. You can create a new NOW account with a different email address ( if you do not already have one). It’s still possible to sign out of the NOW app on your BT box and login with a different NOW account. However, until your BT/EE account is unlinked every time you go back into the NOW app it will automatically login with your BT/EE account again which is frustrating. You will need assistance from someone at BT/EE to have your BT/EE account unlinked though.

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Message 3 of 10

Re: Unlink my NOW TV account

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I'm guessing you've already managed to get this sorted @BenJones90 ? You don't have a Now TV account linked to EE TV anymore.
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Message 4 of 10

Re: Unlink my NOW TV account

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Thanks Darren. I just checked and it’s now unlinked 🙂

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Message 5 of 10

Re: Unlink my NOW TV account

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Hi Darren,

 

I’m having similar issues, any ideas please?

 

thank you 

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Message 6 of 10

Re: Unlink my NOW TV account

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Send me an email at tv.apps@ee.co.uk with your account number and I can detach the Now TV account from it tomorrow.
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Message 7 of 10

Re: Unlink my NOW TV account

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Thank you, emailed 🙂

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Message 8 of 10

Re: Unlink my NOW TV account

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Hi @DarrenDev

Can I also drop you an email to unlink my account ?

Thanks

Alan

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Message 9 of 10

Re: Unlink my NOW TV account

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Yes, no problem
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Message 10 of 10

Re: Unlink my NOW TV account

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Done, thanks

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