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Message 1 of 4

Compliment a BT online agent

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I just had a very good experience with one of your online agents (name is Arko). They were very helpful with all my issues that I raised and they were constantly polite and friendly. 

They mentioned that it was their birthday today and that I was a very pleasant customer to deal with and that I was their last customer.

I would love someone to pass onto Arko that their customer service was spot on and it was a pleasure. Also to mention happy birthday! 

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Message 2 of 4

Re: Compliment a BT online agent

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I have asked a moderator to post here.

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Message 3 of 4

Re: Compliment a BT online agent

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Hi @laragearley17

Welcome to the BT Community and thank you for posting!

I am really pleased to see the help you received from my colleague, Arko.  I can help pass your feedback through to their team leader to recognise them for a job well done.

I have sent you a private message this morning.  Please reply and I'll be happy to arrange this for you. See: Private messages

Thanks,

Robbie

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Message 4 of 4

Re: Compliment a BT online agent

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Hi @laragearley17

Thank you for replying to the private message I had sent you.

I've passed your comments over to my colleague Arko's manager to recognise them for a job well done! 😊

Thanks again for taking the time to leave us this feedback.  It's really great to see.

Enjoy the rest of your day.

Robbie