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Message 1 of 17

Extension phone socket doesn't work

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Hi,

The previous owner of the flat had an extension cable running along the walls, so I decided to make it neat and conceal it into the wall. I cut off the old extension, got cat6 cable and MK slave phone socket, connected blue/white to 2, orange to 3 and white/blue to 5 on both ends, but when I plug my router into that extension socket it complains that it is not connected. I use the provided ADSL filter to plug it into both master and slave sockets. I have tried not connecting orange wire at all, but no success. I have also tried a piece of cable that remained after I cut off the previous extension but with no avail.

Can it be a faulty extension socket or I am doing something wrong? I think master socket


should be fine as the old extension used to work.

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Message 2 of 17

Re: Extension phone socket doesn't work

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@AJDJ 

Are you a BT Broadband Customer?

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Message 3 of 17

Re: Extension phone socket doesn't work

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do you have a mk4 filtered faceplate on the master socket



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Message 4 of 17

Re: Extension phone socket doesn't work

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Have you refitted the plate to the master socket? Extension wiring is disconnected from the incoming wiring with it removed.


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Message 5 of 17

Re: Extension phone socket doesn't work

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I switched to a different provider once I moved in, but I believe it was BT prior to that
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Message 6 of 17

Re: Extension phone socket doesn't work

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There is no filtered faceplate, just the one that connects the 'test' socket with the one on the customer's side.
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Message 7 of 17

Re: Extension phone socket doesn't work

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I did, but I don't see anything on the plate that would affect the extension somehow.


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Message 8 of 17

Re: Extension phone socket doesn't work

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 switched to a different provider once I moved in, but I believe it was BT prior to that

You really need to post on your new providers forum, as this is a BT Retail Customer Forum, and would not be able to help with broadband connection issues on another provider`s connection.

If you have totally broken your connection, then you will need to ask your new provider to arrange a visit from Openreach, to sort out the main master socket wiring. Extensions are your responsibility.

Its Openreach not BT Retail who look after the connection to the master socket.

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Message 9 of 17

Re: Extension phone socket doesn't work

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@Keith_Beddoe, I see, thanks
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Message 10 of 17

Re: Extension phone socket doesn't work

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@AJDJwrote:

I did, but I don't see anything on the plate that would affect the extension somehow.


See around 6:30 on this video:

https://www.youtube.com/watch?v=CkFMfB-DYmQ

So to be clear, are you saying that the master socket no longer works either or just the extension?


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