The previous owner of the flat had an extension cable running along the walls, so I decided to make it neat and conceal it into the wall. I cut off the old extension, got cat6 cable and MK slave phone socket, connected blue/white to 2, orange to 3 and white/blue to 5 on both ends, but when I plug my router into that extension socket it complains that it is not connected. I use the provided ADSL filter to plug it into both master and slave sockets. I have tried not connecting orange wire at all, but no success. I have also tried a piece of cable that remained after I cut off the previous extension but with no avail.
Can it be a faulty extension socket or I am doing something wrong? I think master socket
should be fine as the old extension used to work.
Solved! Go to Solution.
do you have a mk4 filtered faceplate on the master socket
Have you refitted the plate to the master socket? Extension wiring is disconnected from the incoming wiring with it removed.
I did, but I don't see anything on the plate that would affect the extension somehow.
switched to a different provider once I moved in, but I believe it was BT prior to that
You really need to post on your new providers forum, as this is a BT Retail Customer Forum, and would not be able to help with broadband connection issues on another provider`s connection.
If you have totally broken your connection, then you will need to ask your new provider to arrange a visit from Openreach, to sort out the main master socket wiring. Extensions are your responsibility.
Its Openreach not BT Retail who look after the connection to the master socket.