Emails Arrive As Font Size 1638

[adam101]

@Leanne_T Yes, deleting everything seems to have solved it. Are you any closer to solving the fault so it doesn't reoccur?

To clarify, it is the people who receive emails from me who get the big font size. They end up writing back to say they can't read it.

[Leanne_T]

Thanks for letting me know @adam101 

I have fed this back to the relevant team, if this does happen again please come back and let me know. 

Leanne.

[Sooty1]

New kid on the BT Community Hub block here. I'm also having this same issue - as others have commented, the large font is only reported on receipt of my emails. I'm on PC, Windows 11 and latest Chrome. From looking at earlier posts on this thread, I will follow advice to clear cache and BT cookies. And if this doesn't work, I'll move away from BT emails. It's just too much hassle otherwise!

[Katie_B]

Hello @Sooty1. 

Welcome to the BT Community. 

Have you been able to follow the advice and clear cache and cookies?

If yes, has this worked for you?

Speak soon, 

Katie