Sorry to hear that @Justina. I've just checked, and unfortunately we're down to 1 person at the moment due to holidays and our best guy getting married. I've given that 1 remaining guy a nudge.
Needless to say you'll be given a credit for all the time you're without service.
Really sorry - they're normally much quicker at sorting these issues.
Update: the nudge worked. He's found a fault and raised it to the relevant team to fix (it's on the configuration of your broadband line). He says they're normally resolved within 72 hours, but I don't know if that's working days or not.