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Message 1 of 7

Moved house and i have lost Sky sports channels

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Hi I recently moved house and my youview box was working as before although I was using previous residents connection, it is now enabled under my account but at some point I have lost the Sky sports channels, I can still access these via Now.

I have reset the box but no change.  I had something similar when I first got the box and somebody on here helped and reset something I believe on the backend somehow, can anyone help please!

Many thanks

 

 

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Message 2 of 7

Re: Moved house and i have lost Sky sports channels

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@DarrenW is it possible you could help me with this as you did previously 🤞

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Message 3 of 7

Re: Moved house and i have lost Sky sports channels

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@Mark-N That is fixed now if you could go to Settings and check for a software update.

 

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Message 4 of 7

Re: Moved house and i have lost Sky sports channels

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@DarrenW  that worked, thank you for the fix and the quick response, very much appreciated

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Message 5 of 7

Re: Moved house and i have lost Sky sports channels

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Sorry to barge in on someone else's issue but I have the same problem. Moved house on Friday and I have lost all my Now TV subscription channels. Please could you tell me how it was solved?

Thanks

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Message 6 of 7

Re: Moved house and i have lost Sky sports channels

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Hey @Anthony_S 

It looks like your issue was resolved yesterday?

If not please supply some further detail.

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Message 7 of 7

Re: Moved house and i have lost Sky sports channels

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As of last night I had no subscription channels. I'll check again when I get home from work. Maybe it took a few hours to go through.

Thanks for responding, I'll post again if the issue isn't resolved 

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