Purple Screen

[Spanishbear]

Hi .

Thanks for your message. 

I did reply to PaddyB

Regards 

[NeilO]

Hi @Spanishbear you didn't provide your BT account information,  we need that to carry our diagnostics on your BT TV box. 

Thanks

Neil

[Spanishbear]

Hello Neil,

As I reported previously I had an engineer out to look at the problem.

I am aware of several  other people on the forum having the same issues. 

However BT are not interested in investigating the problem. Is it because they are not bothered or they know what it is and want to keep it quiet

Regards

SB

[Spanishbear]

Hi, No its  not my TV I can use another Freeview box with no problems.

[Spanishbear]

Hi, BT have admitted defeat and have cancelled my contract for which I am grateful. I am using my old Manhattan T3r with no issues .

I hope that they solve the issues with the BT Pro Box as it was good