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Message 1 of 2

Returns bag

Hello , I have received a new BT TV box and it says a returns bag will be sent a few days later for the old kit . Two weeks later still waiting for the returns bag. No where on the by.com site does it help you order one - not even in my details. 

can you help get me a returns bag as don’t wish to fork out 89.00 unnecessarily 

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Message 2 of 2

Re: Returns bag

Hi @Chaser456,

Thank you for posting. If you send me your details, I'll be able to make sure that returns bag has been sent.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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