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Message 51 of 406

Re: Important updates to your virus and password protection

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Seems fixed

1- wait for normal update of BT VIRUS Protect on Google Play. Do not run App! 

2- go to MYBT app which you will try to sign in as normal - it will say no account registered with this. Wait it will ask you to sign in use BT sign in & BT password, set up pin entry, will run 

First set up fingerprint access then select 

you products / select Broadband / swipe down to Manage Security Settings / down to BT Virus Protect /manage will logout after you enter BT /password.

Only now go to app may be installed on home page or in app drawer. Blue Shield BT Virus..

Enter BT email / password.

you should be off, but check configuration (can't remember but I think after allowing text messages to be read (and checked for spam) had to hit go back & then continue set up, check configuration. It runs smoothly & obviously after this.

Phew, now got Pixel 5, Pixel 6 Pro & Samsung Tab 6 added, still to do my wife's iPhone & ipad. 

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Message 52 of 406

Norton on Android

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Problem installing Norton on Amazon Fire Android tablet.

1 Uninstalled BT anti virus (Mcafee).

2 Downloaded and installed BT Norton

3 App icon show Mcafee!

4 Opened app

5 Selected “Get your BT Activation Code

6 Entered BT ID and P/W

7 Trouble connecting to network

There is nothing wrong with the network

Not sure where to go from here.

Has anyone else tried to put BT Norton on Android?

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Message 53 of 406

Re: Important updates to your virus and password protection

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Hi @goldrickm, we'll keep the thread updated so all users will be notified of any updates. 

Cheers

John

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2,482 Views
Message 54 of 406

Re: Norton on Android,

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I tried to put Norton on my Andriod 11 phone, had same problem as laptop, error message

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Message 55 of 406

Re: Norton on Android,

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see my entry above under kensim, note wait for update from Google Play first.
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2,461 Views
Message 56 of 406

Re: Important updates to your virus and password protection

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at - you products / select Broadband / swipe down to Manage Security Settings / down to BT Virus Protect /manage will logout after you enter BT /password. I login then get sorry technical issue
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2,445 Views
Message 57 of 406

Re: Norton on Android

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Just seems to reinstall the BT MacAfee anti virus and and when I go to get activation code get same error message
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Message 58 of 406

Re: Norton on Android

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Exactly the same issue
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2,435 Views
Message 59 of 406

Re: Norton on Android

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you need to wait for update rolled out to Google Play. Then resign into MYBT THEN run BT virus app(Norton)
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2,509 Views
Message 60 of 406

Re: Norton on Android

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Kicked me out of macaffee and won't let me back in. No now had to download avg

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