Drop outs

[Mwallwork]

Have 50mb infinity and there was a system outage last weekend in my area . Had a couple of drop out since and resync at 44mb anyone know what noise margin is 14.7 up and 12.1 down . Is this bad ?

[imjolly]

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Mwallwork]

[Mwallwork]

quiet line test was clean

[imjolly]

From the stats that you have posted you are on fibre 1 with currently the maximum connection speed 55/10mb so figures look ok and as best you can get on fibre 1

[Mwallwork]

Hi yes that was on after I rebooted my router however the line had dropped out before that and resynced at 40. I wondered if my line was unstable or my signal to noise ratio was bad 

[pippincp]

The reason your Noise margin is is because of your max attainable speed being far in excess of your package. You have an abundance of signal to overcome any noise.

[Mwallwork]

Thanks so my stats don’t indicate any instability on my line?

[pippincp]

Certainly not. Stats are near perfect.