My BT Homehub keeps rebooting

[Cronan]

Unfortunately my router spend most of last night dropping connections every 90min or so /sadness/

[Cronan]

And it's doing the same all day today

[Anonymous]

Do you have an old/another router you could try? It doesn't have to be a BT one

[Cronan]

Unfortunately I don’t have a spare router lying around.

[Cronan]

Is there anything I should look for in the logs? Any diagnostics I can try?

[pippincp]

I'm amazed @Anonymous  hasn't suggested the most basic diagnostic test for a dropping connection.

Do a quiet line test 17070 option 2 best with corded phone.

[Anonymous]

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@pippincpwrote:

I'm amazed @Anonymous  hasn't suggested the most basic diagnostic test for a dropping connection.

Do a quiet line test 17070 option 2 best with corded phone.

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Good point.

I've seen enough references to it on here so I should have thought of it. My only excuse is that I'm on FTTP with a separate copper circuit for the 'phone line, so it's not a test which applies to me when I have problems with my broadband.

That's my excuse and I'm sticking to it. 

🙂

[Cronan]

So, engineer attended, and he thinks it's a problem with the HomeHub. He is going to recommend that it be replaced, but he suggested I contact BT too.

I can't work out from the BT website how to contact anyone to chase this up - clearly phoning is not an option. Any suggestions?

[pippincp]

Phoning in is the only option.

[Cronan]

Awesome.