Parental Controls Not Working

[JungleSnap]

Hi....help needed! My parental controls just won’t work. I’ve tried resetting, have called BT a couple of times and they’ve been unable to help but have suggested I post here! They’re definitely active (have switched off and back on again several times), have set time limits (then turned them off and back on again) and added websites to my blocked list, but nothing is happening and all age 18 sites can be accessed at any time of the day, including blocked ones. Any advice? 

[RobbieMac]

Hi @JungleSnap 

Welcome to the Community and thanks for your post!

I'm sorry for the problems you're having with Parental Controls.  I appreciate the time you have spent up to this point calling and speaking with my colleagues in the helpdesk.

As you're no further forward we can pick this up and give you a hand from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie