Switch to BT resulted in 10mbps loss in download sync speed

[imjolly]

No best thing to leave connection alone and stable

[JMW1967]

Thanks, will do. 

Will post back when I hear back from BT re phone line fault. 

Thanks

Jeff

[JMW1967]

Hi 

The line checks (automatic ones) don't show a fault with the phone line and the only option is to call out an engineer.  I can't tell from my BT cordless phone if the noise is just regular noise or actual line noise. 

Should I do this or can I request a line reset to see if I can get my 10mbs back?

Thanks

Jeff

[pippincp]

For the cost of less than £10 you could get a corded phone which would possibly avoid an £85 call out charge in it turned out to be a problem with internal wiring. The automatic line check only tests your broadband connection not any noise issue on the line.

Anything other than a background mains hum with a cordless is a line problem. A corded phone is always better.

[JMW1967]

Understood.  I have ordered a BT corded phone from Amazon for delivery tomorrow so will try it and report back.

Thanks

Jeff

[JMW1967]

Hi

BT corded phone 17070 test reveals very quiet line, no crackling, just a high pitched (but quiet) whine. I don't have anything to compare it to, so I don't know if it's a problem. 

If this is a normal line, any ideas as to what I can do next to try and get back to where I was in sync speed?

Thanks

Jeff

[imjolly]

using a corded phone for quiet line test should be really silent and high pitch whine is a problem  I would check from test socket to make sure whine still there before phoning 151 to report phone fault

[JMW1967]

Hi

I was using the test socket - it's the only one in the property. 

I have booked an engineer visit for next Monday so will report back what he or she finds.

Thanks

Jeff

[imjolly]

All properties should only have 1 test socket which is the socket which is exposed when you remove the faceplate of the master socket

[JMW1967]

Yes, understood, I just meant I didn't do the quiet test on any extension.

Thanks

Jeff