Terrible bandwidth

[fusva]

My new broadband has terrible bandwidth (2MB/s download speed) Is there anything I can do about this?

[jac_95]

What does it say for your address/line: www.broadbandchecker.btwholesale.com

Post the results here but excluded your address or phone number 

[fusva]

ADSL Products Downstream Line Rate (Mb) Upstream Line Rate Downstream ADSL Availability Date Left in JumperWB ADSL 2+WBC ADSL2+ Annex MADSL  Rate

Up to 7.5	--	4.5 to 13.5	Available	--
Up to 7.5	Up to 1	4.5 to 13.5	Available	--
Up to 5.5	--	5 to 8	Available	--
2	--	--	Available	--
2	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mb) Downstream  WBC SOADSL Availability Date Left in JSOADSL 2+SOADSL  Fixed Rate

Up to 7.5	--	4.5 to 13.5	--	--
Up to 5.5	--	4.5 to 13.5	--	--
Up to 2	--	5 to 8	--	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

19.36

1.17

2023-04-07

Other Offerings Availability Date Multicast

Available

Premise Environment S Test Date

U

--

--

--

Exchange Product Restrictions Restriction

N

N

Y

FTTP is not available.

[imjolly]

you currently have a connection speed of 19.36mb which is very good for your line with estimated speed of only 13.5mb  there is no fibre connections available to you currently

[jac_95]

Also to add to @imjolly's response when you say 2MB/s I'm assuming you are referring to data transfer rate which is usually shown as Megabytes per second not Mbps (Megabits per second) which is used by speed tests.

2MB/s is equal to 16Mbps

[iniltous]

To add , as well as 2MB , being approximately 16Mb ( the capital B does make a difference ) if the stats posted are for your phone number , it shows an ADSL Max observed speed of 19Mb on 7-4-23  which for exchange based ADSL is excellent, you must live really close to the exchange , there is a reasonable chance that the reason why FTTC isn’t available to your address , is because your address is ‘E/O’ , the cable is direct from the exchange not via a cabinet, and ( obviously ) fibre to the cabinet FTTC needs a cabinet .