cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,894 Views
Message 1 of 7

True Key Premium Expired

Go to solution

I use True Key which comes free with BT Broadband.  Today I got a message that Premium has expired and I have 0 (zero) logins left.

I seem to remember this happening before.

 

Is this the same issue or has the BT MacAfee deal been dropped?

0 Ratings
6 REPLIES 6
1,866 Views
Message 2 of 7

Re: True Key Premium Expired

Go to solution

Hi @Navrig, sorry that you are getting this message when you use True Key
Are you still getting this message today?

Cheers

John

0 Ratings
1,839 Views
Message 3 of 7

Re: True Key Premium Expired

Go to solution

It is still happening on the Chrome Browser add-in but doesn't happen in the Android app.  I use the Chrome browser on two machines, one is Windows and the other a Chromebook.  Both show the same issue.

 

Navrig_0-1608456356250.png

 

0 Ratings
1,811 Views
Message 4 of 7

Re: True Key Premium Expired

Go to solution

@JohnC2 any more thoughts?

Tags (1)
0 Ratings
1,802 Views
Message 5 of 7

Re: True Key Premium Expired

Go to solution

Hi @Navrig,

Thanks for getting back. I'm not sure if there is a lot we can do to help but I'll be happy to take a look for you. I'll drop you a private message now so you can get in touch.

Cheers

David

0 Ratings
1,801 Views
Message 6 of 7

Re: True Key Premium Expired

Go to solution

It happened previously to several people on here and after being reported was fixed.

 

Maybe 12 or 4 months ago.

 

PM replied.  Thanks,

0 Ratings
1,749 Views
Message 7 of 7

Re: True Key Premium Expired

Go to solution

The issue has gone away.  Not sure if there was intervention but if there was - thanks.

0 Ratings