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Message 1 of 7

True Key Premium Expired

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I use True Key which comes free with BT Broadband.  Today I got a message that Premium has expired and I have 0 (zero) logins left.

I seem to remember this happening before.

 

Is this the same issue or has the BT MacAfee deal been dropped?

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Message 2 of 7

Re: True Key Premium Expired

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Hi @Navrig, sorry that you are getting this message when you use True Key
Are you still getting this message today?

Cheers

John

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Message 3 of 7

Re: True Key Premium Expired

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It is still happening on the Chrome Browser add-in but doesn't happen in the Android app.  I use the Chrome browser on two machines, one is Windows and the other a Chromebook.  Both show the same issue.

 

Navrig_0-1608456356250.png

 

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Message 4 of 7

Re: True Key Premium Expired

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@JohnC2 any more thoughts?

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Message 5 of 7

Re: True Key Premium Expired

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Hi @Navrig,

Thanks for getting back. I'm not sure if there is a lot we can do to help but I'll be happy to take a look for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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Message 6 of 7

Re: True Key Premium Expired

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It happened previously to several people on here and after being reported was fixed.

 

Maybe 12 or 4 months ago.

 

PM replied.  Thanks,

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Message 7 of 7

Re: True Key Premium Expired

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The issue has gone away.  Not sure if there was intervention but if there was - thanks.

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