WiFi printing via BT Smart Hub 2

[Halo64]

When I say "switch back to..." I mean I have both frequencies available...

[lifeonmars]

Just a guess try changing the Channels 

I use an Epsom XP830 and have had no problem with a BT Smart Hub2 

Change Channels/System reset.

[Les-Gibson]

If this is the correct model then it only works on 2.4GHz Wi-Fi . See page 135 of the user manual

https://download.epson-europe.com/pub/download/6306/epson630646eu.pdf

[lifeonmars]

Have you also made sure smart set up is set to off in the Smart Hub 2 

[NeilO]

Hi @Halo64 Changing to wireless mode 2 on your Hub may help but this will also reduce the range and throughput speed on your wifi. 

Cheers

Neil

[Halo64]

re. turning off "Smart Setup" - yes.

[Halo64]

Thanks Neil. Yes, a bit loathe to do that with two teenagers in the house with laptops, tablets, Xbox's etc. (as well as Smart TVs in the house).

Very frustrating - I can't be the only person to have these fairly standard printers and have this issue. The only way it works is turning off the 5.0GHz channel, but again we can't really run all of our multiple devices JUST on 2.4GHz.

[Halo64]

Does anyone from BT monitor these pages?  Can you help please??

[lifeonmars · Accepted solution]

The Mods on here can assist if deemed necessary how ever

I would factory reset your BT Smart Hub2  and try again remembering to switch off smart set up again and correcting your passwords if altered.

Then  try and  Change the Channels on your BT Smart Hub 2 starting with the 5GHz then 2GHZ

you can always change them back again

These are things the engineers would get you to  do anyway.

https://www.youtube.com/watch?v=NcTLNIb5Q4Y&ab_channel=icannotgetafreename

https://www.youtube.com/watch?v=SCLi1ITsalk&ab_channel=icannotgetafreename

[imjolly]

if you factory reset SH2 as suggested by @lifeonmars  then I would also reset your printer and start afresh

did you get a disc with your printer?