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Message 21 of 27

Re: WiFi printing via BT Smart Hub 2

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@Halo64 I've seen other community members reporting that changing to wireless mode 2 has helped with printer connectivity issues. You also might need to update the printers software and wireless drivers. Have you consulted the HP help website for advice maybe there is a setting that can be adjusted in the printer? I'm afraid I can't provide any further advice than what's already been recommended sorry.

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Message 22 of 27

Re: WiFi printing via BT Smart Hub 2

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@NeilO  @Halo64 

It is not advisable to change wireless mode to mode 2 if the discs that you refer to in message 1 are the black ones, there is a software bug, which I believe is being investigated, that will cause your black discs to stop working if you do.

You have already confirmed that the printer works on 2.4GHz and if the link I posted in message 13 is your device, then the printer only works on the 2.4GHz band, it has no 5GHz capability

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Message 23 of 27

Re: WiFi printing via BT Smart Hub 2

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Yes, I got a disc with the new printer.
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Message 24 of 27

Re: WiFi printing via BT Smart Hub 2

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If it's a black disc, you should check that the hub is operating in wireless mode 1, if it's not then the disc is very probably not working

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Message 25 of 27

Re: WiFi printing via BT Smart Hub 2

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EUREKA!!!

The factory reset on the hub seems to have worked! Didn't actually have to reset the printer, as they connected. 

Did find I had to also reset one of the discs to though. 

Thank you Lifeonmars and all who have responded, very much appreciated!! 👍👏👏👏

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Message 26 of 27

Re: WiFi printing via BT Smart Hub 2

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Thank you , glad  my advice it got sorted for you.

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Message 27 of 27

Re: WiFi printing via BT Smart Hub 2

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So glad it's resolved. Thank you very much.
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