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Message 11 of 27

Re: WiFi printing via BT Smart Hub 2

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When I say "switch back to..." I mean I have both frequencies available...BT Hub 2 - Advanced - Wireless.JPG

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Message 12 of 27

Re: WiFi printing via BT Smart Hub 2

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Just a guess try changing the Channels 

I use an Epsom XP830 and have had no problem with a BT Smart Hub2 

Change Channels/System reset.

 

 

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Message 13 of 27

Re: WiFi printing via BT Smart Hub 2

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If this is the correct model then it only works on 2.4GHz Wi-Fi . See page 135 of the user manual

https://download.epson-europe.com/pub/download/6306/epson630646eu.pdf

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Message 14 of 27

Re: WiFi printing via BT Smart Hub 2

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Have you also made sure smart set up is set to off in the Smart Hub 2 

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Message 15 of 27

Re: WiFi printing via BT Smart Hub 2

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Hi @Halo64 Changing to wireless mode 2 on your Hub may help but this will also reduce the range and throughput speed on your wifi. 

Cheers

Neil

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Message 16 of 27

Re: WiFi printing via BT Smart Hub 2

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re. turning off "Smart Setup" - yes.

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Message 17 of 27

Re: WiFi printing via BT Smart Hub 2

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Thanks Neil. Yes, a bit loathe to do that with two teenagers in the house with laptops, tablets, Xbox's etc. (as well as Smart TVs in the house).

Very frustrating - I can't be the only person to have these fairly standard printers and have this issue. The only way it works is turning off the 5.0GHz channel, but again we can't really run all of our multiple devices JUST on 2.4GHz.
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Message 18 of 27

Re: WiFi printing via BT Smart Hub 2

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Does anyone from BT monitor these pages?  Can you help please??

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Message 19 of 27

Re: WiFi printing via BT Smart Hub 2

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The Mods on here can assist if deemed necessary how ever

I would factory reset your BT Smart Hub2  and try again remembering to switch off smart set up again and correcting your passwords if altered.

Then  try and  Change the Channels on your BT Smart Hub 2 starting with the 5GHz then 2GHZ

you can always change them back again

These are things the engineers would get you to  do anyway.

https://www.youtube.com/watch?v=NcTLNIb5Q4Y&ab_channel=icannotgetafreename

https://www.youtube.com/watch?v=SCLi1ITsalk&ab_channel=icannotgetafreename

 

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Message 20 of 27

Re: WiFi printing via BT Smart Hub 2

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if you factory reset SH2 as suggested by @lifeonmars  then I would also reset your printer and start afresh

did you get a disc with your printer?



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