No Equipment Returns Bag Received

[GenericPie]

Hi there,

I cancelled my broadband contract last month and was informed over the phone that a returns bag would be sent to me so that I could return my router and not be charged. I confirmed my new address with the customer adviser.

No bag was received and I have since requested a bag be sent on two more occasions via the link on the website. Despite having the correct address listed, I am still yet to receive a returns bag weeks later.

I called customer support again and was told the only option was to wait for another returns bag to be sent, but this clearly isn't working and I'm currently liable to be charged for something completely outside of my control in a few weeks.

Please help me resolve this. 

Thank you.

[imjolly]

just phone CS 03301234150 and request returns bag

[GenericPie]

...as I said in my message I've done that twice and nothing has come through.

[RobbieMac · Accepted solution]

Hi @GenericPie

Welcome and thanks for your post!

I am sorry for the problems you're experiencing getting hold of a returns kit.  I appreciate the time you've spent on the phone trying to get this sorted out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2]

Hi @GenericPie, sorry for the delay in getting this ordered for you. I can confirm packaging has been ordered for you today, to the correct address, to return your equipment and should be with you in the next 7 days.

Cheers
John