Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Finkfan77
Aspiring Contributor

on ‎19-03-2023 20h00

926 Views
Message 1 of 5

Whole home wifi initial setup

Hi everyone

 

i have just purchased a two disc whole home system. I have followed the instructions to the letter, but the app says it is unable to detect the first disc, despite being connected to it and telling me so 5 seconds before. I have logged into the disc via the web page and on my phone and iPad but they do not show up on the network display. If I log in via my laptop, that shows up. I have tried both discs and checked that the firmware is up to date.  What am I doing wrong? 

 

0 Ratings
Reply
4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎19-03-2023 22h02 - edited ‎19-03-2023 22h03

900 Views
Message 2 of 5

Re: Whole home wifi initial setup

@Finkfan77 

Use the Whole Home app.

See https://community.bt.com/t5/BT-Devices/Problem-with-Whole-Home-Wi-Fi-Please-read-this-first/td-p/202...

0 Ratings
Reply
Finkfan77
Aspiring Contributor

on ‎19-03-2023 22h14

887 Views
Message 3 of 5

Re: Whole home wifi initial setup

Unfortunately I’ve been through this and nothing fixes the issue 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎20-03-2023 5h22

866 Views
Message 4 of 5

Re: Whole home wifi initial setup

Contact the help desk. 

0 Ratings
Reply
Finkfan77
Aspiring Contributor

on ‎20-03-2023 6h19

857 Views
Message 5 of 5

Re: Whole home wifi initial setup

Thanks. I’ll do that. I have found that even though it states it’s running the latest firmware, it is running v1.02.01 build22  
And despite being new, the system log shows  this was installed in 2016 and the disc cannot connect to BT auto upgrade server 

0 Ratings
Reply