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Finkfan77
Aspiring Contributor

on ‎19-03-2023 20h00

1,163 Views
Message 1 of 5

Whole home wifi initial setup

Hi everyone

 

i have just purchased a two disc whole home system. I have followed the instructions to the letter, but the app says it is unable to detect the first disc, despite being connected to it and telling me so 5 seconds before. I have logged into the disc via the web page and on my phone and iPad but they do not show up on the network display. If I log in via my laptop, that shows up. I have tried both discs and checked that the firmware is up to date.  What am I doing wrong? 

 

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Keith_Beddoe
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Distinguished Sage

‎19-03-2023 22h02 - edited ‎19-03-2023 22h03

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Message 2 of 5

Re: Whole home wifi initial setup

@Finkfan77 

Use the Whole Home app.

See https://community.bt.com/t5/BT-Devices/Problem-with-Whole-Home-Wi-Fi-Please-read-this-first/td-p/202...

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Finkfan77
Aspiring Contributor

on ‎19-03-2023 22h14

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Message 3 of 5

Re: Whole home wifi initial setup

Unfortunately I’ve been through this and nothing fixes the issue 

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Keith_Beddoe
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on ‎20-03-2023 5h22

1,103 Views
Message 4 of 5

Re: Whole home wifi initial setup

Contact the help desk. 

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Finkfan77
Aspiring Contributor

on ‎20-03-2023 6h19

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Message 5 of 5

Re: Whole home wifi initial setup

Thanks. I’ll do that. I have found that even though it states it’s running the latest firmware, it is running v1.02.01 build22  
And despite being new, the system log shows  this was installed in 2016 and the disc cannot connect to BT auto upgrade server 

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