equipment returns

[CJ57]

Are the returns labels coded / personalised for a  specific piece of kit?  I've received a bag and label I no longer need, but my son at another address  has struggled to get a returns bag.  I don't want to put his kit in my bag if it won't end up coming off his account and he ends up being charged.

[NeilO · Accepted solution]

Hi @CJ57 That should be fine, the serial number on the equipment is linked to your son's account. When it's dropped off at the post office ask for a receipt and keep it safe until BT notify him that it's been received.

Thanks

Neil 

[CJ57]

Thank you. Was confused as when I've previously returned stuff in the original box instructions said not to put label over a bar code on part of the original label.