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Re: BT and Sky affected by several issues
Some progress then. The service I have is useless and driving me mad. Would you/anyone have a fault code for this fault, so I don't have to go through the whole process speaking to BT. I think a 4G router is required or compensation. 31st July is weeks away!
Thanks
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Re: BT and Sky affected by several issues
Sorry i don’t have any ref numbers. I asked BT for compensation or to not charge me whilst this is ongoing. They told me i have some serviced and i would only be eligible for compensation if i lost my entire service.
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Re: BT and Sky affected by several issues
@Adam7 No worries, thanks for replying. Not good they can't compensate. Might have to cancel my contract next time around then. I get faster more reliable internet on 4G anyway.
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Re: BT and Sky affected by several issues
Hi @Adam7 and @slightlyslowinternet we're building a case with Openreach for this issue and I would like to get your details to help assist us with this. I'll send you a private message in a moment so you can send over your info.
Thanks
Neil
BT Community Moderator
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Re: BT and Sky affected by several issues
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Re: BT and Sky affected by several issues
Please use my details that I sent by private message if you need to. I can't test my connection until the weekend unfortunately but I'll post the results then.
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Re: BT and Sky affected by several issues
Hi @Frogmodem I've already have done that but if @Adam7 and @slightlyslowinternet are still experiencing issues I'd like to add them to the case.
Thanks
Neil
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Re: BT and Sky affected by several issues
Just to confirm that my connection is still (July 15) poor and some websites refuse to load. When a site does load the little whirring wheel in the tab keeps spinning as if it's having trouble maintaining the page. Since this problem began I have never been able to load Gmail, although the Google homepage does load. I use Edge. Speeds are very good and I have a solid blue circle on the Hub2. DV and my alarm system are unaffected, so I think it's an access to webpages issue. Android and Windows devices all affected. Using a VPN puts things more or less back to normal. Grove Park exchange needs some urgent work.
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Re: BT and Sky affected by several issues
Have the exact same issue, also SE12. As suggested using a VPN as a temporary fix. Happy to be added to the case as this must be impacting a lot of people locally and would hope is being raised as a priority to be fixed.
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Re: BT and Sky affected by several issues
Hi @suntran, thanks for posting and I've sent you a Private Message so you can get in touch with the Mod team and we'll get your details added to the investigation.
Cheers
John