Please can you answer the two questions that I asked, otherwise forum members will no be able to offer any more help, and you will have to wait for BT to reply?
Is the BT Smart Hub 2 connected to your phone line, or to a box with lights on?
Use the address checker on the page below, and post the results, but edit out your address details first.
Hi, @Tessie63 I'm so sorry about the fault with your broadband and the missed visits, did the engineer arrive today?
Thanks
Neil
No. 5th chance and they failed to appear.
I have now cancelled my account with BT. Just 4 weeks and nothing but poor communication and either slow wifi or days without any.
Bad experience!
@Tessie63 That's unacceptable, I apologise for the poor service. I have sent you a private message so you can get in touch with the moderation team if you need any help with this.
Thanks
Neil