Overhead feed L2C ( lead to cash ) solution required, usually means there is something that would stop a regular install, typically a reason for this note is the existing dropwire attachment isn’t accessible without mitigation, like it’s on the side of a house above a flat roof, so not accessible without getting onto the flat roof , but there are many reasons why an alternative solution is needed , not just flat roofs .
TBH , a hoist required isn’t an alternative L2C solution, requiring a hoist is simply ‘business as usual’ , if the survey indicated a hoist was needed , it wouldn’t say L2C alternative solution, it would actually state ‘hoist required’ , however the L2C techs may have reassessed and decided themselves to arrange a hoist .
If all that’s needed is a hoist then it does seem somewhat puzzling as it’s not a big deal , normally arranged while the installer is on site , but even if the installer leaves site , the hoist puts the cable up , leaving a coil accessible for the installer to return and finish off .
Did the ONT ( inside the house ) and a CSP ( a block on the outside of the house ) get fitted ?
If BT are your provider, then they should be chasing Openreach, if there isn’t some other problem , then this delay seems odd , failed installations cost OR money in compensation to the ISP , so generally they are treated with urgency
