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Message 1 of 6

Fttp

Hi I can't upgrade from fttp 300 to 900. No one seems to know why or says it's a capacity issue I can order 900 with every other company other than Bt. Talktalk, Zen, giganet, shell and Vodafone all can and it is definitely though a openreach line as upload speed is 110 I'm at a lost with what to do. I can't get though to the fttp team I have been trying for over a week. 

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Message 2 of 6

Re: Fttp

Enter your phone number and post results and see what is available

https://www.broadbandchecker.btwholesale.com/#/ADSL

If you have digital voice need to use your address



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Message 3 of 6

Re: Fttp


@belsey12wrote:

Hi I can't upgrade from fttp 300 to 900. No one seems to know why or says it's a capacity issue I can order 900 with every other company other than Bt. Talktalk, Zen, giganet, shell and Vodafone all can and it is definitely though a openreach line as upload speed is 110 I'm at a lost with what to do. I can't get though to the fttp team I have been trying for over a week. 


You will be on an legacy eci ont/headend, which has max speed of 330mbps, and no other isp will be able to offer you faster.

They may sell you a 900mbps package, but will be disappointed on install day with the max speeds.

see :- https://community.bt.com/t5/BT-Fibre-broadband/Unable-to-order-Fibre-900-ECI-issue-FTTP/td-p/2133666

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Message 4 of 6

Re: Fttp

I've had 900 with Talktalk and was working perfectly fine address checker says I can't even get fttp despite having full fibre 300 with BT already.

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Message 5 of 6

Re: Fttp

Can you post dslchecker results preferably using your BT phone number



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Message 6 of 6

Re: Fttp

An ECI headend could explain the 330Mb max download , but could not explain why other ISPs  that are using the same headend can offer 900Mb , after all the CBT that serves your property is only optically connected to one OLT ( headend ) via a splitter , so optically they are identical to BT .

Its possible that the ‘cable links’  that connect the OLT into the various ISP ‘backhaul’ equipment are the limiting factor , that would explain why some ISP that don’t use the BTw backhaul can seemingly offer 900Mb, when BT cannot ( obviously BT as an ISP , won’t use the same backhaul as Talk Talk or Vodafone for example ) or it could conceivably be a legacy of replacement equipment ( ECI swapped out for a manufacturer that does provide 900Mb ( soon to be 1.8GB) ) but the internal BT records have not been updated to reflect this where other ISP’s have.

The problem really is , because you can only speak to the ISP ,  when  the issue is really an Openreach/ BT Wholesale one  ( or whatever BTw is currently called ) you will only ever get someone in BT interpretation of the issue , as you are not allowed ( by the regulator ) to speak directly to BT’s supplier .

Have you considered emailing chief executive office , the executive complaints resolution people may be able to delve deeper into this , whereas a regular customer service representative may come up against the regulatory barriers 

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