cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,842 Views
Message 1 of 31

Full Fibre 900 with WiFi - upload capped

Go to solution

Hi

I upgraded to Full Fibre 900 and was getting a good solid 900Mbps down and 100Mbps up. I then went for the Complete WiFi as my Google WiFi didn't seem able to give the throughput. The black discs do seem to be a bit faster than the Google pucks.

I now find my upload speed has dropped to 50Mbps.

I have raised this with BT to be told that it's within the max guaranteed of 10Mbps and I should wait for it to "settle down". However, it seems clear that once WiFi was added to the package the upload has been capped.

How do I get this sorted?

Adam

0 Ratings
Reply
30 REPLIES 30
1,835 Views
Message 2 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

Are you using the BT smart hub? Were you when you were using the Google products? Some BT smart hubs need a parameter change which occurs after 3/5 days of being connected. 

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
1,831 Views
Message 3 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

there are many posts about up speed 'capped' at 50mb  and you should leave it for 3/4 days as it normally corrects itself without intervention.  if no improvement after 3/4 days post back



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,817 Views
Message 4 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

Are you using the BT smart hub? - Yes

Were you when you were using the Google products? - Yes

Some BT smart hubs need a parameter change which occurs after 3/5 days of being connected. - oddly, when I first went to 900Mbps there was no delay. Straight to 100Mbps up. When I added WiFi to the package it dropped to 50Mbps.

0 Ratings
Reply
1,805 Views
Message 5 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

Okay. Well keep the SH cooking for a few days. 

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
1,802 Views
Message 6 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

Hi @GDog2 How long have you had your Smart Hub 2 connected for?

Neil

0 Ratings
Reply
1,784 Views
Message 7 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

It's been in for several months. Only recently upgraded to 900

0 Ratings
Reply
1,782 Views
Message 8 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution

Hi @GDog2 When did the upgrade to 900 complete?

Thanks
Neil

0 Ratings
Reply
1,772 Views
Message 9 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution
1,764 Views
Message 10 of 31

Re: Full Fibre 900 with WiFi - upload capped

Go to solution
Thanks Dazza - trying them again on 150 🤞🏽
0 Ratings
Reply