Full Fibre 900 with WiFi - upload capped

[GDog2]

Hi

I upgraded to Full Fibre 900 and was getting a good solid 900Mbps down and 100Mbps up. I then went for the Complete WiFi as my Google WiFi didn't seem able to give the throughput. The black discs do seem to be a bit faster than the Google pucks.

I now find my upload speed has dropped to 50Mbps.

I have raised this with BT to be told that it's within the max guaranteed of 10Mbps and I should wait for it to "settle down". However, it seems clear that once WiFi was added to the package the upload has been capped.

How do I get this sorted?

Adam

[stevebrass]

Are you using the BT smart hub? Were you when you were using the Google products? Some BT smart hubs need a parameter change which occurs after 3/5 days of being connected. 

[imjolly]

there are many posts about up speed 'capped' at 50mb  and you should leave it for 3/4 days as it normally corrects itself without intervention.  if no improvement after 3/4 days post back

[GDog2]

Are you using the BT smart hub? - Yes

Were you when you were using the Google products? - Yes

Some BT smart hubs need a parameter change which occurs after 3/5 days of being connected. - oddly, when I first went to 900Mbps there was no delay. Straight to 100Mbps up. When I added WiFi to the package it dropped to 50Mbps.

[stevebrass]

Okay. Well keep the SH cooking for a few days. 

[NeilO]

Hi @GDog2 How long have you had your Smart Hub 2 connected for?

Neil

[GDog2]

It's been in for several months. Only recently upgraded to 900

[NeilO]

Hi @GDog2 When did the upgrade to 900 complete?

Thanks
Neil

[dazza76]

See my latest post on my thread about this: https://community.bt.com/t5/BT-Fibre-broadband/Re-BT-Fibre-500-to-900-Upgrade-No-change-to-upload-sp...

[GDog2]

Thanks Dazza - trying them again on 150 🤞🏽