MJ Quinn damaged my property

[StrictlyP]

Just had Smart Hub 2 fitted along with Digital phone. Installer permanently damaged my Satellite Dish with his ladder and didn't tell me! I only found out when the TV didn't work 10mins later, he had stuffed the broken receiver behind the dish.

Complained to BT but they are not interested . . . . . . . Great start to a contract eh. Anyone any ideas how to deal with it, help would be much appreciated.

Paul

[imjolly]

Have you tried contacting openreach

https://www.openreach.co.uk/orpg/home/submitFeedbackLoggedInUser.do

[StrictlyP]

BT texted me to let me know they would call me between 9am & 11am today. So I sat by the phone and lo and behold, no call. In fact I have had 2 complaints open during this week and I have called BT several times but they never return calls.

What is the point!!

[NeilO · Accepted solution]

Hi @StrictlyP I'm really sorry the agreed callback was missed, I've merged both your posts together so the community can keep track of what's happening.  When you called previously did the helpdesk report the damage to Openreach?

I'll send you a private message so you can raise this with the community moderators and we'll be happy to help.

Thanks

Neil

[GingerRussell]

Email the Chief Executive. Any time I meet the BT customer disservice I do that and it always gets a prompt personal reply. Recently received an email on a Sunday, who does that??

[StrictlyP]

9 days ago BT (or Outreach / MJ Quinn) installed my Smarthub 2 and changed my phone to Digital Voice. My phone number which I use for my business was changed, I didn't want it changed, they didn't ask but did it anyway! I have had no home phone for 9 days now, BT was supposed to change it back yesterday (Tuesday), and I'm not surprised it didn't happen and now it just says "Sorry there is a problem with your phone".

So far BT have never called me back when they promised, damaged my property via a sub-contractor which I paid to have repaired at £130 (I'll be lucky to get that back) and changed my phone number which I used for my business!!

My return to BT has been a disaster!

[jac_95]

Hi StrictlyP,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[gg30340]

I have moved your post onto this thread as posting about the same issue multiple times cause confusion and duplication.

Have you contacted the moderators as requested? If not please do that and if you have, re contact them and advise them of the above issue.

[StrictlyP]

Hi Jac 95,

Thank you, sorted it myself! They didn't tell me I had to reset the hub to clear the phone problem, a simple text or phone call would have sorted it.

Thanks for your help

Paul