No speed change after Fibre 2 upgrade

[drid50]

My contract recently ended and I was led to believe fibre 2 would be an upgrade. It's been a couple of days since the service activated and I set the new hub up, but the speed is no different. I've already looked into this a bit and am aware that the line can only support a certain speed, but I would have hoped they'd only sell me an upgrade if they knew it was actually going to be one. 

I just did a test and am getting 50 / 8.5 at the moment (wired connection to hub). After looking at other threads, I saw people were requesting the hub settings be checked. I had a look and mine says

Maximum data rate:18.493 Mbps / 61.374 Mbps

Was hoping for some advice on what I might be able to do about this? I know BT normally say it takes up to 10 days for speeds to settle. Is that genuinely something that makes a difference? I don't want to wait 10 days just to find I'm not going to get any faster, then it leaves very little time to cancel during the cooling off period. 

Thanks

[imjolly]

in order to help can you enter your phone number or address if on digital voice and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

can you also post the stats from your hub

[drid50]

Hi

The link you posted didn't work for me, it said the site couldn't be reached. I searched for an alternative page and found this one, so hopefully it's the right one. I don't have a BT phone line.

and here are the stats. Please just let me know if you need anything different. 

[imjolly]

you are still on fibre 1 as can be seen with connection speed limited to 55/10mb

i have asked mods to help and they will post here

[Carlusha]

@drid50  Have you checked your MyBT products? That will confirm whether or not you have actually been moved over to Fibre 2 and you are on a new contract period.

[JohnC2]

Hi @drid50, sorry you've not seen a speed increase since changing to fibre 2. 

Check what @Carlusha has said that your order has completed as that could be the reason if it hasn't completed yet.

If it's completed I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this resolved.

Cheers

John

[drid50]

Thanks john, the account info says Fibre 2, so I will respond to your PM now

[iniltous]

The upgrade to F2  ( once it’s progressed , assuming it hasn’t been done yet ) given that F1 is 55Mb , and your max attainable is 63Mb , after allowing for overheads etc , your throughput speed ( when using speed testers etc ) is not likely to show that much improvement , possibly around the  high 50’s -60Mb range .

The  DSL checker ( the link works OK for me ) will provide a prediction for the speed you should expect ,

If 63 Mb is lower than the predicted speed you may have an issue, (the noise margin doesn’t look great on your router stats )  if the prediction is reasonable, then you may not see much difference ‘real world difference’ between F1 and F2 , there is potentially more ‘benefit’  in the upload speed which may be make the change worth it 

[JohnC2 · Accepted solution]

Hi @drid50, thanks for getting in touch and the order to correct your broadband profile has been completed.
You should see the improved upload and a slight improvement in your download.

Cheers

John

[drid50]

Thanks john, seems to be okay now.