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Openreach box looks fine but no Internet
Hello folk,
I've got an engineer coming around on the 15th April, but just seeing if I can figure anything out in the mean time.
Details
- I have the Openreach (ONT) (FTTP)
- It was working just fine using Google Wifi mesh
- Internet access suddenly dropped
- Switched back to using SmartHub2 as part of diagnosis - no Internet (orange light)
- ONT has green light for PON, Port 1 and Power (no other green lights)
- Have performed factory reset of SmartHub2, tried a different Google Wifi device and reset the ONT.
- Have tried different ethernet cables from Port 1 to the SmartHub2
- Bills are paid and up to date
The first line support have run checks and can see no issues going to the ONT.
So my thoughts are that whilst there's a connection to the fibre network, something has gone wrong in terms of getting access to the Internet.
Any thoughts?
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Re: Openreach box looks fine but no Internet
Depending upon which version of the ONT you have, is the LOS/Alarm LED lit?
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Re: Openreach box looks fine but no Internet
Thanks for the reply.
No, only the lights mentioned - PON, POWER and PORT 1
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Re: Openreach box looks fine but no Internet
Just to be clear, here are the lights:
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Re: Openreach box looks fine but no Internet
The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync )
https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-ligh...
A solid Orange light can indicate an account issue, you are connected but are being denied internet access.
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Re: Openreach box looks fine but no Internet
Try connecting a PC/Laptop directly to the ONT and set up a PPPoE connection
Username bthomehub@btinternet.com
Password BT
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Re: Openreach box looks fine but no Internet
When you re-fitted the SH2, did you remember to set the FTTP soft-switch in the hub manager
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Re: Openreach box looks fine but no Internet
Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that.
I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate.
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Re: Openreach box looks fine but no Internet
Can confirm FTTP is set correctly.
Have connected directly to the ONT and unable to find PPPoE server after about a minute of trying.
Does this indicate a broken ONT?
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Re: Openreach box looks fine but no Internet
It sounds like an account problem to me, is there any reason why you may have been disconnected