PH71
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Outage Question
Hello,
Im trying to find out some historical information on a broadband outage that impacted London in May 2022 - specifically I am trying to find out the duration of the outage. Could someone help please?
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Keith_Beddoe
Distinguished Sage
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Re: Outage Question
Assuming you are a BT Retail Broadband customer, you may be able to find the information by looking at your fault history, if that is possible.
If the outage was caused by a fault on the Openreach network, then they may be able to help.
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DavidM
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Re: Outage Question
Hi @PH71 and welcome to our community.
Did you register a fault or contact us during the outage? If so then there would be a record of that contact/fault on your account.
Cheers
David
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