Sudden speed drop

[drbobsevilweb]

In the last 24 hours my BT line speeds have dropped from 55/10 to 9.3/3.3, BT have assigned a basic indoor engineer rather than Openreach to look which is concerning as nothing about my Hub has been changed in 2 weeks. The master socket was replaced recently by an Openreach engineer so I can't see it being an internal issue.

[imjolly]

can you check your landline phone and see if dial tone.  if master replaced recently then check the front faceplate is securely clipped on as that can come loose with even the slightest knock and cause poor connection

[drbobsevilweb]

Sadly it's a SOGEA line so won't have a dial tone for me to check and I've checked the master socket for damage just in case even with it being fitted recently.

[imjolly]

with that drop in speed so quickly it does suggest a wire has come off as broadband can work with 1 wire connected but very slowly.  a phone needs both connected but as broadband only you unfortunately cannot check for dial tone

[drbobsevilweb]

Would explain a lot, could it be down to the heat expansion during recent heatwave as the telephone pole looks like rats nest with the cabling anyways?

[imjolly]

could easily be one of the wires in your new master has disconnected

[drbobsevilweb]

Again wouldn't surprise me, had a lot of issues in the past due to those master sockets. 

[DavidM]

Hi @drbobsevilweb and welcome to our community.

Sorry you're having a few problems there. I'd be interested to know if the engineer is able to resolve this. Can you please post back and let us know how things go?

Cheers

David

[drbobsevilweb]

Thought I'd post the line stats as I've checked the wiring to the Master socket and the pair is connected correctly.

[pippincp]

Those stats suggest a wire disconnected between you and the cab. Give customer support a ring, they should see the issue and arrange an engineer for you.