much slower quoted speed than neighbours - cabinet full ?

[whynotask]

This is the technical log. Not sure what this means. Appreciate any insight. 

Looking for similar posts, is it a DLM banding issue? (Not even sure what that means).

We have an old British telecom grey box on our outside wall, with a wire coming indoors into master socket. Hub is linked directly into master socket (a fairly old one with single plug). The master socket also has 2 wires going to other rooms which may be causing a bridge tap within the property perhaps? 

Thanks

 

[rbz5416]

Well the first screen shot you posted said you're on on VDSL & the DSL checker reckoned that around 30Mb. But that also said FTTC was unavailable so a bit confused. But then the upload speed of nearly 2.9Mb is higher than anything ADSL can manage IIRC.

I think I'd be inclined to remove the faceplate of the master socket & see if there's test socket behind it. Plugging directly into that should remove any internal wiring from the equation.

[whynotask]

Yes its a good ADSL but a bad VDSL.  There is no socket behind the master socket, but it is old, so maybe the engineer will change it. 

Any comments from anyone else will be helpful. Otherwise shall update after the engineer visit.

[rbz5416]

If it's that old it may well still have the bell/ring wiring. But probably best to leave for the visit tomorrow.

[whynotask]

 

 

[licquorice]

G993_2 is VDSL

[licquorice]

I suspect you have a line fault where 1 wire of your pair is disconnected. If you had an analogue phone service you would be able to check as you wouldn't get dial tone.

[whynotask]

Oh thanks for the insight. We haven't connected a phone to it (will have to dig one out). It's a sogea VoIP number so I was wondering how to connect a phone in the first place. Is the fault likely to be in home wiring/socket or at the exchange? 

[licquorice]

It could be anywhere if that is the cause of the problem.

Presumably you have a third party VoIP service as SOGEA doesn't have a telephony capability. In any case, it won't prove anything, it is only an analogue service that won't work with one wire disconnected.

[whynotask]

I do have digital phone service from BT, they included a phone number when the home move service went active.  But I can't figure out where to connect the phone...