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Message 11 of 35

Re: Anyone else lost mobile data access this morning?

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I rebooted my phone which sorted out the access to apps this morning.

Richard

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Message 12 of 35

Re: Anyone else lost mobile data access this morning?

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Hi All,

I'm sorry for the problems ongoing at the moment.

As you are all aware, some of our BT Mobile customers can't access mobile data.

We're working to fix this as soon as possible.

Thank you
DanielS

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Message 13 of 35

Re: Anyone else lost mobile data access this morning?

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Could BT give an indication how widespread this issue is?

Currently unable to access mobile data in Liverpool.

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Message 14 of 35

Re: Anyone else lost mobile data access this morning?

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Not working in Lincolnshire
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Message 15 of 35

Re: Anyone else lost mobile data access this morning?

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it is a yellow banner on the status page, not intuitive to find, but eventually you get there
https://www.bt.com/help/check-service-status

I would have expected a text message from BT to let people know there were issues. EE themselves are really good at letting you know when there are service outages in your area, so would be good to see BT doing the same.

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Message 16 of 35

Re: Anyone else lost mobile data access this morning?

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It is not a location issue, it is an account issue.

Would be nice to understand why exactly, a little transparency would be good

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Message 17 of 35

Re: Anyone else lost mobile data access this morning?

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I am in Rome (roaming) and it is not working here either for me. It was definitely working at around 0100 GMT, but not by around 0430 GMT. (Wed 21 February 2024)

4G/5G is showing but no internet connection.

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Message 18 of 35

Re: Anyone else lost mobile data access this morning?

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So strange.   I’m in Northern Ireland.   One phone on my plan working perfectly and other phone not.   Both of us in the same room !!! 

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Message 19 of 35

Re: Anyone else lost mobile data access this morning?

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+1. Still down.

Any update on the root issue, BT?

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Message 20 of 35

Re: Anyone else lost mobile data access this morning?

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I'm down too, does anyone know if there is a way to register this fault
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