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1,172 Views
Message 31 of 47

Re: My BT App Not Working

Have you tried reporting the problem to the developers on the relevant app store. 

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1,145 Views
Message 32 of 47

Re: Mobile usage on app

Hi @Videtta5 I'm sorry, it's a known issue that's being worked on. I'm sorry for any inconvenience caused. 

Neil

1,013 Views
Message 33 of 47

Data useage

Why can I no longer see my mobile data usage on the mybt app?

This lack of information is causing me problems balancing my use whilst on holiday. 

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942 Views
Message 34 of 47

Re: Data useage

iOS My BT update saying bug fixes……no still not working.

Ver 8.50.2

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923 Views
Message 35 of 47

Re: Mobile usage on app

But why is the fix taking so long, it's been around 2 weeks now?
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839 Views
Message 36 of 47

Re: Mobile usage on app

All this update seems to have done is replace the meter on the ‘front page’ with a link to the usage section….. which for me contains incorrect data.

If I go into manage my products / mobile on the web I get a completely different usage figure to the one the app is now pointing us too.

718 Views
Message 37 of 47

Re: Mobile usage on app

Just looked now - the page the app takes you to shows 6.4GB of my allowance remaining when the product management page shows (correctly) 1.76GB left.

Plus the app continues to not sign you in to view information meaning you have to continuously enter your My BT credentials, which is made even more infuriating as the login page is not recognised by my iPhones password manager so I cannot autofill and have to laboriously type out my email address every time 😡

Frankly it is more trouble to use the app than the webpage.

712 Views
Message 38 of 47

Re: Mobile usage on app

For me the Web page is showing no data used when I know I have used quite a bit listening to radio and downloading from Netflix. It will be interesting to see what happens if I go over my allowance
634 Views
Message 39 of 47

Re: Mobile usage on app

Is there there an update please @NeilO 

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601 Views
Message 40 of 47

Re: Mobile usage on app

Any update on this please? 

 

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