Voicemail issues

[1969act1969]

Yes sorry it's on my home phone, I didn't realise the original post was in the mobile section until after i'd posted.

[JohnC2]

Hi @1969act1969, thanks for posting back to confirm that for me. It's not just affecting BT Mobile then. 

I'll see what we can find out about this for you,

cheers

John

[BigBarney]

I can no longer receive or access Voicemail via my Alexa phone.

If someone calls, the phone just rings until they hang up.

If I press the voicemail button on the Alexa phone, all I get is a constant tone but no messages.

An engineer called yesterday assuming that I had a problem with my full fibre connection but the connection is perfect.

Any ideas?

[kevinp19]

having problems with 1571 since yesterday - doesn't connect and 15711 same - unobtainable tone- iPhone 12 running iOS 16.5.1

[AngieB57]

I've just returned from holiday and my phone is constantly beeping to tell me that I have voicemail.  Sadly 1571 number does not appear to be working - I get a long beep and then cut off.  So there are two issues.  i) I can't access my voicemails and ii) I can't stop the phone from beeping every 10 seconds.  Can anyone help!

[MikeGee]

I have the same issues.

Voicemail from Android mobile was working ok. Today it isn't.

Now dialling 1571 instantly disconnects

Dialling 15710 replies voicemail off

Dialling 15711 replies voicemail on

Tried rebooting phone but makes no difference

[DanielS]

Hi All,

Thanks for reporting this to us.

We are investigating this and will post up here when we know more.

Thank you

DanielS

[alitwalker]

It's not working on my landline. When I called BT to report a fault, I got an automated message saying that if my issue was to do with 1571 it was a known fault, and they were working on it. I assume this will apply to mobiles too?

[AngieB57]

Also having the same problem with my landline and two BT mobiles.  The worst thing is that there are two messages on my landline digital voicemail that I can't access.

If this is a general issue with the server then maybe it would be helpful if BT actually acknowledged the fact somewhere on the website.

[SarahBert]

Same here, a friend alerted me to lack of service, cuts off when I ring 1571, so rang BT and got the same message - I hope they hurry up!