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Message 1 of 3

2 accounts on BT ID

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Hi 

I was with BT several years ago but have returned after purchasing full fibre. 

My previous account number is the default in MyBT and so I am not able to claim the game pass offer.

 

Is there any way to remove the old account number from the ID?

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Message 2 of 3

Re: 2 accounts on BT ID

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Hi @Monty9287 and welcome to our community.

Thanks for posting about the unwanted account. I can get that removed for you. Please check your inbox for my message and drop me a reply with the results.

Cheers

David

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Message 3 of 3

Re: 2 accounts on BT ID

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Thanks for sending over the details @Monty9287 .

That's been removed for you now.

Cheers

David

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