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Message 21 of 25

Re: BT Broadband to EE 1.6Gbps product

@Ben36551  As you are now out of contract (and paying more) would it not be beneficial to switch now and upgrade in March?

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Message 22 of 25

Re: BT Broadband to EE 1.6Gbps product

As with the original poster I wanted to switch from BT 900 to the new EE 1.6. Rang EE yesterday and they took my order confirming there would be no early cancellation fee from BT. I’ve since had an email and text from BT saying ‘sorry your leaving, your early termination fee will be £519’!

Does anyone have a link to any statements confirming that switching from BT to EE will not incur termination fees?

Another issue that has arisen, EE on the phone confirmed that I would be able to keep my standard BT Email after switching. BT’s farewell email says I will downgrade to Basic email after 60 days. Has anyone had the same experience?

 

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Message 23 of 25

Re: BT Broadband to EE 1.6Gbps product

@Drscoity 

you appear to have received the standard 'sorry you are leaving' email without realising it is a switch to EE.  you should not incur cancellation charges and you get to maintain your BT email address

I thought existing customers could nt switch to 1.6gb service just now  only new EE customers



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Message 24 of 25

Re: BT Broadband to EE 1.6Gbps product

I've already started a post about that, and they would only let me switch if I PAID more for the same speed, which is the 900mb Halo 3 package.
Because I had the same thought, one and the same company, it would be easy to take my current contract with me, as well as making use of the EE Black Friday offer.
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Message 25 of 25

Re: BT Broadband to EE 1.6Gbps product

At this rate I'll likely stick with BT rather than move.

The only real benefits would be 1.6gbs internet which I wouldn't be able to utilise fully due to the EE router only having 1gig lan ports even though the WAN port is 2.5gbs and the EE TV giving free multi room but existing customers can't get the 1.6gb package or move to EE TV yet.

It seems they rebranded everything without planning for existing customers wanting things whilst still encouraging existing customers to move 

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