BT Equipment Return

[srome23]

Is it normal for BT to continue to send messages with a reminder of charging me £115 for the return of BT equipment that I've already returned and was delivered on the 22/03 which i have the tracing information for. Is there a particular department i need to speak to to get them to stop sending me these emails?

[JohnC2]

Hi @srome23, welcome to the forum, and thanks for your post. 

Just give us a call on 0800 800 150 and our customer services team will be able to mark this off as received for you with the tracking reference. 

Let us know how you get on.

Cheers

John

[srome23 · Accepted solution]

All sorted, I was chatting to BT via the app this morning and as i was chatting an email came through stating the equipment had been received by BT.

Thanks for your input..