BT Reward Card

[Steampunkgothix]

My BT Broadband was activated Dec 2022. My understanding from the promotional material when signing up there was a BT Virtual Card promotion. I have sent 2 emails since 12 January 2023 to claimhelp@btreward.com but apart from automated responses heard nothing. The MyBT account says there are no rewards available. I called BT today, spoke with an adviser who was very helpful and liased with another dept however I was told I was not eligible and the suggestion was I call another number Monday. Advisor also raised a complaint however I've received an email saying the complaint has been closed. The reward I understood to be available was influential in my decision to sign up with BT so at present I am very frustrated. Any suggestions? 

[NeilO]

Hi, @Steampunkgothix welcome to the community and thanks for posting, I'm sorry you've experienced problems claiming the reward card. I've sent you a private message so you can get in touch with your details and we'll be happy to get that looked into.

Thanks

Neil

[Steampunkgothix]

Thank you for the prompt response to my enquiry. The details requested have been provided and I look forward to your earliest advice.

[Steampunkgothix · Accepted solution]

I've received notification that the BT Reward Card is now available and I have successfully registered it. Thank you to those who have helped resolve this matter in a very professional manner. 

[JohnC2]

Hi @Steampunkgothix, thanks for the update and I'll let @DavidM know as he was helping you with this 🙂

Cheers

John