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Message 1 of 10

BT Reward Card

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I have received my email to claim the BT Reward Card, but when I click on it the page is blank, any help would be appreciated.  I have cleared cache etc. 

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Message 2 of 10

Re: BT Reward Card

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@cookiemonster 

Welcome to this user forum for BT Retail phone and broadband customers.

What date was your broadband activated?

 

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Message 3 of 10

Re: BT Reward Card

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It’s not activated until end of march, but someone said I could still claim the reward card as soon as I got the email saying it was ready to claim, which I did on Monday. 

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Message 4 of 10

Re: BT Reward Card

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@cookiemonster 

Based on what the moderators have said in the past, its possible you have an old BT account still showing, which can cause problems. Have you been a BT Retail customer before?

Reward cards are send out 14 days after your service has been activated.

https://www.bt.com/manage/bt-reward-card/

 

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Message 5 of 10

Re: BT Reward Card

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Yes I have been a customer in the past

The email says I have 3 months to claim the card but I can’t claim as the page is blank when I click the link

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Message 6 of 10

Re: BT Reward Card

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A moderator should be able to help remove the old account and sort out your claim.

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Message 7 of 10

Re: BT Reward Card

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Hi @cookiemonster,

You are right. Once you receive your order confirmation you can claim your BT reward card by logging into your MyBT. It won't be sent out to you until at least 14 days after your order has completed.

If you can't switch between your old account number and new account number within MyBT, I will need to remove the old account for you. I've sent you a private message with some details that I'll need.

Thanks
DanielS

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Message 8 of 10

Re: BT Reward Card

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Many thanks, I have replied and hope to have this resolved soon

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Message 9 of 10

Re: BT Reward Card

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Hi @cookiemonster,

Thanks for replying to the private message that I sent you.

I called you today but missed you. Can you reply back and let me know what time suits you tomorrow, after 12.30pm, for a call? You can reply here or directly to my private message.

Thanks
DanielS

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Message 10 of 10

Re: BT Reward Card

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Thanks for taking the time to speak to me early today @cookiemonster.

As promised, I have claimed the reward card for you.

If you ever need help in the future, please, drop me a line.

Thanks
DanielS

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